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FAQ

Need assistance? Please utilize our frequently asked questions below to find the answers you are looking for.

General FAQ

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Do I need to service my ICON® cart?

Yes. Your cart will need very minimal service, but the small things you do now will prolong the life of your cart.

What can I do to service my cart?

Daily: Charge batteries fully.

Weekly:

  • Checking tire pressure (15-20 psi)
  • Check all lights (headlights, taillights, turn signals)
  • Horn Operation

Monthly:

  • Check and fill battery water levels (serviceable batteries only/distilled water only)
  • Clean battery terminals of corrosion and apply anti-corrosive spray/gel
  • Tighten battery terminal connections (95-100 in. lbs)

Yearly:
Schedule your yearly service with your ICON® dealer for critical fluid changes, grease the front end and other serviceable fittings, electrical services, overall inspection, tire rotation, etc.

What size socket do I need to remove my lug nuts?

A 19mm or a 3/4 socket will work to remove your lug nuts.

What is the bolt pattern of my wheel?

The ICON® bolt pattern is a 4X4. 4-bolt patterns are measured in a straight line from center to center of two bolt holes sitting directly across from each other.

What size/thread are my lug studs?

The thread of the lug studs is a standard size. 1/2X20

What is the torque specification for my lug nuts?

Lug Nuts should be torqued to 55-65 FT LBS. They should also be tightened in proper sequence.

Do all ICON®'s have the same key?

Yes. All ICON®’s do come standard with a universal ignition, however there is a unique key option available through your dealer.

Can I lift or lower my cart?

No. Currently there is no way to add a lift or lower the lifted carts at this time. The frame structure of the two carts are different and does not allow for parts to be interchangeable. Putting smaller or larger tires can affect the ride height of the vehicle, but the suspension height will remain unchanged.

My cart is charged, but my gauge doesn’t read 100%.

The first step is to try and reset the cluster. If the reset works but the gauge continues to act abnormal, please contact your dealer for a replacement unit.

Cluster Reset Procedure:

  • With the key in the off position, plug your charge cord into the cart and wait till the charge indicator on the body turns green.
  • Wait 10 seconds and turn the key to the on position, wait 10 seconds and turn the key off.
  • Unplug cart and turn the key on, at this point the gauge should be reset to 100%.
  • If this did not work and/or the gauge continues to act abnormal, contact your dealer for a replacement gauge cluster.

Battery FAQ

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How long is my battery warranty from ICON®?

The warranty period of the batteries is 2 years. The warranty start date begins the first date of cart delivery.

When should I add water to my batteries?

*Serviceable Batteries Only*

Water is lost during charging. Therefore, the best time to water your batteries is always at the end of the charge cycle. However, if the electrolyte level is extremely low or the plates are exposed to air, add some water to cover the plates before starting the charge cycle. Distilled water only.

How much water should I put in my batteries?

The amount of water (electrolyte) in a wet-cell battery should be 1/8″-1/4” below the bottom of the fill tubes that extend down from the opening of each battery. Only distilled water should be used to fill low water levels.

What should I do if I overfill my batteries?

If you overfill the battery and no overflow is on top, the best thing to do is to stop filling and let it be. If there was overflow on top of the battery, remember that the overflow is acidic. DO NOT let it touch your skin or clothing.

Clean the overflow with a rag or paper towel by wiping directionally away from the ports. Do not let the rag or paper towel get wet enough to drip on other parts of the car. Dispose of rag or paper towel. Wear protective gloves and don’t get the substance on your hands.

Can my batteries freeze?

Yes, batteries can freeze if they are left in a state of partial or complete discharge. As the state of charge in a battery decreases, the electrolyte becomes more like water and the freezing point increases. The freezing temperature of the electrolyte in a fully charged battery is -92F. At a 40% state of charge, electrolyte will freeze if the temperature reaches approximately 16F.

Will my deep cycle batteries develop a memory?

No, AGM and flooded lead acid batteries do not develop any type of memory. This means that you do not have to deep discharge or completely discharge a battery before recharging it. For optimum life and performance, we generally recommend a discharge of 20% – 50% of the battery’s rated capacity even though the battery is capable of being cycled to 80% discharge.

Do batteries self-discharge when not in use?

Yes. All batteries, regardless of their chemistry, self-discharge. The rate of self-discharge depends on the type of battery, the age of the battery, and the storage temperature the batteries are exposed to. As an estimate, AGM and flooded lead acid batteries self-discharge approximately 4% per week at 80F.

Can I increase the life of my batteries?

Yes, proper care of your batteries can maintain a longer life.

Here are some tips:

  • Recharging slowly and keeping your battery well maintained are the best ways to extend the life of your battery.
  • Recharge a deep cycle battery as soon as possible after each use to prevent sulfation.
  • In warmer climates, and during the summer, watering is required more often.  Check the electrolyte levels and add distilled water, if required.  Never add electrolyte to a battery that is not fully charged,just add distilled water and do not overfill.  The plates must be covered at all times.
  • High ambient temperatures (above 80F) will shorten battery life because it increases positive grid corrosion and growth.
  • Deeper depth of discharge (DoD) will shorten the life of the batteries. For example, a battery with an average of 50% DoD will last twice as long or more as an 80% DoD; a 20% DoD battery will last five times longer than a 50% DoD.  For example, golf cart batteries will average 225 cycles at 80% DoD and increase to 750 cycles at 50% DoD.

What are the most common causes of premature battery failure?

  • Loss of electrolyte due to heat or overcharging
  • Lead sulfation from extended storage
  • Undercharging
  • Excessive vibration
  • Freezing or high temperatures
  • Using tap water which causes calcium sulfation. Use distilled water only!
  • Positive grid corrosion or growth due to high temperatures.

Are AGM (absorbed glass mat) batteries better than Lead Acid batteries?

Yes.

AGM batteries are a good option to be used in golf carts. There are numerous reasons and advantages for this. However, there are a few disadvantages as well.

A few of the advantages include:

  • The AGM battery is capable of charging slightly faster
  • It provides a depth-of-discharge of 80%
  • The batteries are spill-proof thanks to its acid encapsulation
  • AGM batteries are resistant to vibrations
  • They are less likely to have sulfation build up
  • It has fewer electrolytes
  • This battery works well in cold temperatures

A few of the disadvantages are:

  • AGM batteries manufacturing cost is more than flooded lead-acid batteries
  • They are sensitive to overcharging
  • It must be stored in a fully charged condition
  • Reduced life-span in hotter climates

Therefore, AGM batteries are a great option for use in golf carts. This is because they offer high currents and are also spill-proof. You don’t have to worry about the buildup of sulfation and you also do not have to worry about watering the batteries. For most people, watering lead acid batteries on a monthly basis is a hated task. In addition, so many individuals improperly maintain their water level in the batteries and destroy them. However, if you decide to make the switch to AGM batteries, you just have to keep in mind that you will need to have your dealer update you chargers algorithm for proper charging.

I just got my new cart, do I need to “break in” my batteries?

Yes. New batteries are initially about 75% of their full strength. The following procedure will ensure they reach their full potential. The first 10 to 20 complete charge/discharge cycles are critical to ensure they reach 100%. 

New batteries should be charged before use and thereafter as follows:

  1. Plug the vehicle in and leave until the charger shuts off by itself 
  2. Drive to discharge the batteries to 75% of battery pack capacity (see chart for voltage readings or use 9 holes of golf as a reference point) 
  3. Plug the vehicle back in and repeat the charge cycle. It is very important you let it charge until it is completely done. 
  4. Repeat this for the first 10 – 20 cycles. By the 12th cycle you will notice an increase in power, speed, and run-time.  

Most importantly: 

– NEVER run the battery pack down below 50% of capacity throughout their entire life. 

– Never leave the batteries in a state of discharge for extended periods of time. – Recharge the pack every 2 weeks if the car is sitting idle or in storage, and when in doubt, recharge it.

How do I charge my batteries?

Park your car within the length of the supplied charging cable to an outlet. 

Try to utilize an outlet that is on its own circuit, or has extremely limited draw from other items on the same circuit. For instance, you will not be able to charge your car on the same circuit as your refrigerator or other high amp appliances. 

Once the cord is plugged into your outlet, you may now plug into your cars charge receptacle. You will notice that you have a charge indicator on the body. That charge indicator will always light up red once the charger kicks on. The charge indicator will go from red to yellow to green depending on the state of charge. 

Do not interrupt the charge cycle until the charge indicator is green. 

You can leave the charge cord plugged in at all times as the charger has a built in shut-off feature once it achieves a full state of charge. However, the charger does not act as a trickle charger and once it is off it will not turn back on unless it is unplugged from the car and plugged back in to the car.

Which battery is right for me?

AGM batteries have advantages and disadvantages and are a good option to be used in golf cars. 

A few of the advantages include:

  • AGM batteries are capable of charging slightly faster
  • They provide a depth-of-discharge of 80%
  • The batteries are spill-proof due to their acid encapsulation
  • AGM batteries are resistant to vibrations
  • They are less likely to have sulfation build up
  • They have fewer electrolytes
  • The batteries work well in cold temperatures

A few of the disadvantages are:

  • The manufacturing cost of AGM batteries are more than flooded lead-acid batteries
  • They are more sensitive to overcharging
  • They must be stored in a fully charged condition
  • Reduced life-span in hotter climates

Overall AGM batteries are a great option for use in golf cars. They offer high currents and are also spill-proof. You don’t have to worry about the buildup of sulfation, and you also do not have to worry about watering the batteries. For most people, watering lead acid batteries on a monthly basis is a hated task. In addition, so many individuals improperly maintain their water level in the batteries which will destroy the batteries. VERY IMPORTANT – If your vehicle wasn’t originally equipped with AGM batteries and you decide to make the switch, make sure to have your dealer update the chargers algorithm for proper charging.

Warranty FAQ

Still need assistance?

Can’t find the answer(s) you’re looking for? If you still need help, please contact your local dealer, or our support team, and we will be in touch as soon as possible. 

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How long is my warranty from ICON®?

ICON® EV’s (Manufacturer) warrants each ICON® EV branded golf cart sold by ICON® EV or any of its authorized dealers or distributors—worldwide, to be free of defects for a period of 2 years from the date of sale.

Is my warranty transferable?

Yes. You can transfer your warranty from your ICON® to new owner at no cost. Contact your dealer for warranty transfers.

Is my windshield covered under the 2 year warranty?

Yes. The windshield is covered if it is a manufacturing defect. The windshield is not covered if it has been misused, abused, hit from an outside source, or has excessive wear and tear from normal use.

Are my batteries covered under the 2 year warranty?

Yes. All batteries that come in your new ICON® will be covered for a period of two years. Exclusions for coverage would include lack of maintenance, undercharging the cart regularly, battery failure due to a third party outside electrical source or wiring. Tampering with the charger or charger algorithms will also void battery coverage under the warranty terms.

Can I have another dealer work on my cart?

Yes. Any authorized ICON® EV dealer can perform warranty work on your cart. Work performed outside of an authorized ICON® dealer, ICON® Service Factory Center, or an authorized and qualified dealer or designee shall void the Limited Warranty.

Will ICON® pay to have my cart delivered to the dealer for warranty repairs?

No. Any and all expenses incurred in transporting the vehicle to and from ICON®, or an authorized dealer, technician, or designee will be the sole responsibility of the cart owner unless otherwise noted by the service provider.

Will adding accessories to my cart void my warranty?

No. The addition of accessories is welcomed and encouraged as long as you take it to an authorized ICON® EV Dealer. The only time any accessory would become an issue of warranty coverage, is if that accessory is directly related to the failed component. All accessories should always be installed by a trained ICON® EV professional.